If you do choose to chance going with this company, DO NOT USE OREGON TRAIL MOVERS. It wasn't and even worse, to try to order another one was out of this world the most frustrating experience I have ever had. They actually told us the correct amount of pods to order which is why we checked and tripled check with 1-800-pack Rack to make sure what they were saying was true. UNFORTUNATELY, the 800 Pack Rack has our pods in storage, so will have to play this out with them, but please JUST GO WITH Pods Company. People make mistakes, but to get ZERO HELP from 1-800-Pack-Rack, and to deal with UNPROFESSIONAL, AGGRESSIVE, MOVERS - OREGON TRAIL MOVERS, was completely unacceptable. Mind you, I have my new buyers that I supposed to be moving in that evening. I was completely caught off guard, and asked what happened, both movers got aggressive in their tone with us and said it was not their fault and we'll have to find another way. Oregon Trail Movers showed the following day to load the last of our things in the 16 ft pod, half way through, they said we will need another pod. We deserve 1/2 of our money back not to mention the $1k I'm sure that it will cost to book a hotel until our stuff gets dropped off. $300 reimbursement is a joke! Our entire move has been a disaster from start to finish. When they picked up the pod we had already moved out but found out that they pulled our mailbox out of the ground and did not put it back in so when our buyers came for their walkthrough they had taken photos and thought the mailbox was broken and hit by a car. Then was not able to get the truck/pod up our driveway because they said it was too steep they so had to leave it at the bottom by the mailbox leaving us to walk every piece of furniture, boxes etc to the bottom of our driveway in the road. We paid over $4000 for what? More of a headache than anything.Īt drop off the truck driver was supposed to arrive in the afternoon to drop off but did not get there until about 9pm. They should at least have at least reimbursed me the cost of what it will be to stay in a hotel until they drop off our things 3 days later!! Not to mention that we already had movers booked for Saturday, appointments and deliveries scheduled for the house Monday and Tuesday etc. Now we have nowhere to go as our house is already closed and sold - our new house is an empty new build house with nothing to put in it and I have a 2 yr old and 4 yr old as well. I understand that things happen beyond our control but these companies should be prepared for this. We had upper management call us back saying they would deliver Monday instead and refund us $300 which is completely unacceptable. I would certainly recommend them to anyone else looking for a moving container company that's as inexpensive as possible! I was really happy that they were able to match the lower price of another company - that was such a big deal to us since we were trying to save as much money as possible. The container we had didn't look like it was in the best shape, but it was good enough and all of our stuff was okay so that's what mattered most to us. Instructions were clear, none of our stuff was damaged in the cross-country trip, and it was easy to call and change when our containers were picked up/dropped off. There was an instance in which we called Pack Rat to change the direction the doors on the container were facing before the container was dropped off and this change didn't happen, but it ended up being fine for us. The containers were picked up and delivered without issue, and we found the drivers to be very nice as well. I was pleased with the communication from customer service - everyone I spoke to was friendly, and if I called during a busy time, I was glad that I could just receive a call back at a later time so I didn't have to wait on hold forever. Overall I would say we had a good experience with Pack Rat.
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